Need a different size or received the wrong item? Watch the video below for a complete walkthrough of our exchange process, including eligibility requirements and how to submit an exchange request.
We aim to ensure your satisfaction with every purchase. If you need to exchange an item for a different size, please follow the steps below:
What Can Be Exchanged
- Items from our school online stores (such as PE uniforms, school sweatshirts, and quarter-zips) can be exchanged for a different size.
- Exchanges must be requested within 7 days of delivery. The 7 days begin on the date your order is delivered to your school or, for shipped orders, the carrier's delivery date.
- Items must be unworn, unwashed, and in their original condition with tags, free from any signs of wear, damage, or markings (including writing).
- Fully custom products and items personalized with a name, initials, number, or graduation year cannot be exchanged.
- Sale items, discontinued items, gift cards, and socks or tights removed from their packaging cannot be exchanged.
Submit an Exchange Form
- Fill out the exchange form, which can be found HERE or at the bottom of this page.
- We'll review your request and email you once it's approved.
Return Process
- Once approved, drop off the item(s) at the same place you picked up your order (for most schools, the front office). For shipped orders, we'll email you return instructions.
- Include the original packing slip for proper identification and processing. We cannot process exchanges for items returned without the packing slip.
- Approved items must be returned within 14 days of approval, or the request will be closed.
Processing Timeline
- Returned items are collected with our next weekly delivery and inspected. Items that show wear, washing, or damage will be declined and returned to the school for pickup.
Finalized Exchange
- Your exchange is a direct swap, not a new order. The replacement item(s) will be delivered during the next weekly delivery under your original order number.
Received a Damaged, Defective, or Incorrect Item?
- Contact us within 7 days of delivery at info@prodigyuniformwear.com with your order number and photos so we can make it right.
For full details, see our Returns & Exchanges policy. If you have further questions or concerns, please don't hesitate to contact us. We're here to help!
