You can place an order through our website by selecting your desired items and proceeding to checkout. For assistance, contact our customer service team.
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Visit our Customer Care Hub for additional details.
How can I track my order status?
Log into your account and navigate to 'Order History' to view the status and tracking information of your orders
Shipping and Delivery
What shipping options are available?
We offer standard and expedited shipping. Shipping costs and delivery times are calculated at checkout based on your location and selected method.
If your school has partnered with Prodigy Uniform Wear, you can choose our School-Site Delivery option at no extra cost. Your order will be delivered directly to the designated location at your school for easy pickup. Check with your school to confirm availability of this service.
Do you ship internationally?
Currently, we ship within the United States. For international shipping inquiries, visit our Customer Care Hub for additional details.
What should I do if my order hasn't arrived?
For any inquiries or assistance with your orders, you can reach us through our contact forms available on the website. Our team is ready to help you with any questions or concerns you may have.
Returns and Exchanges
What is your return policy?
We accept returns of unworn, unwashed items with original tags within 14 days of purchase. Customized items are non returnable unless defective. Visit our Customer Care Hub for additional details.
How do I initiate a return or exchange?
Follow the instructions provided for returning the item to the designated location. For more information, visit our Customer Care Hub.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your return. The amount will be credited to your original payment method.
Product Information
How do I determine the correct size?
Refer to our online size chart and measuring guide. For further assistance, contact customer service.
Can I customize my uniform?
Yes, we offer customization options such as embroidery and screen printing. Please visit our Customization Services page for details.
How should I care for my uniform?
Follow the care instructions on the garment label to maintain quality. For general guidelines, refer to our Product Care page.
Account Management
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences.
How do I reset my password?
Click 'Forgot Password' on the login page and follow the instructions to reset your password.
How can I update my account information?
Log into your account and navigate to 'Account Settings' to update your personal information.
Payment and Billing
What payment methods do you accept?
We accept major credit cards, PayPal, and Apple Pay.
When will my credit card be charged?
Your card will be charged upon order confirmation.
Is sales tax applied to my order?
Sales tax is applied based on your shipping address and local tax laws.
